Subscribe | Sponsors | About Us | Contact Us |
|||
|
|||
HOME |
JOURNAL | PAPERS | RESEARCH | FOCUS AREAS | SUPPLIERS | AWARDS | NEWS | EVENTS | |||
|
What Do You Do with an Empty U.S. Embassy? New Outsourced Solution Secures Loyalty of Hospital Patients, Guests, and Employees Can You Program a Remote? How Veritude Populated Overhead Door's Call Center Online Retailer Outsources Voice Mail Because Customers Still Want to Use the Phone Engine Performance Monitoring Drives Down Costs and Improves Customer Service For Southwest Airlines Outsourcing Helps Start-up Regional Airline ExpressJet Take Off and Fly High |
Managing Quality In Customer-Driven Organizations - For enterprises that depend on customer relationships to generate sales, better business outcomes and future opportunities, the quality of those relationships is absolutely vital. Proactive organizations are now taking a more expansive and innovative appro... - February 2009 Customer Management Outsourcing: a total system approach. - It's about integration - improving the customer experience and optimizing the achievement of a company's strategic objectives. - November 2008 Achieving Measurable Value: Optimizing the IT investment and demonstrating value. - Delivering business results is one of the greatest challenges facing IT organizations today. How to demonstrate the value delivered in a way that is convincing to the business can be tricky. Learn how to help your clients create business value, measure per... - December 2006 Hello? Is Anyone Listening? Remember Your Customers During Mergers and Acquisitions - The contact center is often caught in the middle during mergers & acquisitions, and many businesses lose customers as a result of poor customer care. If the contact center were involved up front, the organization could prepare for customer management chall... - July 2006 Retailers Leveraging Outsourcing to Drive Value - An NCO Customer Management, Inc. case study. Retailers have expanded their operations well beyond their traditional, brick-and-mortar businesses. Today's customers demand the ability to research and purchase products online. As such, the call center... - January 2006 How to Profit from Your Customers' Advice: A New Approach to Drive Business Results Using Contact Center Intelligence - This paper explores a new approach that allows managers to make use of the contact center intelligence their company may be presently wasting -- and what they can expect to gain from it. - May 2005 A New Data Management Services Strategy For Supporting CRM Processes - CRM strategies often fail because of difficulties of accessing information in data silos and the impact that an exponential increase in volume of data has on the quality and usability of that data. This paper discusses Acxiom's Customer Information ... - October 2004
|
ADS
|
||
|
|
||||